Return Policy

Last Updated: [Date]

1. Overview

Welcome to S&THUB! We strive to provide you with quality products and an exceptional shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your options and how to initiate a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The return request is submitted within [X] days from the date of purchase.
• The item is unused, in its original packaging, and in the same condition as received.
• The product must be in resalable condition.

3. Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized items.
• Perishable goods.
• Gift cards.

4. Return Process

To initiate a return, please follow these steps:

1. Log in to your S&THUB account.
2. Navigate to the "Order History" section.
3. Select the order containing the item you want to return.
4. Follow the on-screen instructions to submit your return request.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, please contact our customer support team before initiating the return.

6. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] business days.

7. Exchanges

If you need to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will work to resolve the issue and may require additional information, such as photos, to process your request.

9. Contact Us

If you have any questions about our return policy, please contact us at [your contact email or phone number].

10. Changes to the Return Policy

S&THUB reserves the right to update or modify this return policy at any time. Please review this page periodically for changes.

Thank you for shopping with S&THUB!